Support and troubleshooting

Fix scan, queue, run, and Pro license issues.

Facebook Reset & Feed Control works from Facebook pages already open in desktop Chrome. Most issues come from being on the wrong Facebook surface, a list that has not loaded yet, or a license check that cannot reach Gumroad or the activation service.

Change details after a run: Crypto Moon Signals and Wedding Planning 2019 left, and Free Stuff Giveaway Zone is listed under Check on Facebook. The session shows 2 done and 1 to check on Facebook.

Scan

When scanning finds nothing

Wrong page

Open Facebook first

Open any Facebook page in desktop Chrome, then open the panel. Pick groups, liked pages, follows, friends, or sent friend requests and press Load.

Lazy load

Sign in and wait for page readiness

Sign in to Facebook, reload the page, and reopen the extension. Wait for the page to become ready. List discovery is available in Free and Pro.

Changed UI

Refresh before retrying

If Facebook changed the page layout, refresh first. Avoid random console scripts when the expected controls are not present.

Run

When the queue is ready

Review the queue before starting. Free makes up to 10 changes a day on your lists. Pro is a one-time $9 license with no daily limit, every saved filter running, and Pro filters.

  • Pause.Use pause when a page is slow or you want to inspect progress.
  • Stop.Use stop if the queue looks wrong or Facebook starts showing warnings.
  • Skipped groups.Groups you administer cannot be left. Items you mark Keep stay out of every selection.
  • No guarantee.No extension can guarantee Facebook account outcomes. Smaller reviewed queues are safer than rushing.

License

Pro unlock checks

Gumroad

Use the Gumroad license key

Return to Facebook and open Get Pro in the panel. Select I have a key, paste your Gumroad license key, and select Activate. Review the remaining selection before starting; activation does not run cleanup. Once Pro is active, Settings shows the key again, masked, under Plan.

Network

Check connection and retry later

If Chrome is offline or verification is temporarily unavailable, keep the receipt and retry later. Do not buy again while activation is pending. Contact support rather than disabling security controls.

Help

Email support

Send the product name, approximate checkout time, extension version, and the status shown. Do not send your Facebook password, license key, raw history, or unrelated account details.

Results

Review outcomes before continuing

Done means the expected state was observed on Facebook. Failed means the action did not complete with the required evidence. Check on Facebook means an attempted action may have changed Facebook, but confirmation is missing. Do not assume it did nothing. Open Past changes, look at the item on Facebook, and load the list again before retrying. Past changes keeps unresolved attempts out of new runs.

Free makes up to 10 changes a day across explicitly confirmed runs. When a selection is larger, the bar shows how many run today and how many wait until later. Pro removes that daily limit, not protections or Facebook restrictions.

Keep the same Facebook account, surface, and action when reopening the panel. A complete fresh load revalidates saved item identities. Missing, unsupported, completed, quarantined, or Kept items do not return to a run. A different account does not inherit the selection. Nothing starts automatically after checkout or reopening.

Page unlike is not executable. Use Page unfollow if that is your intended action. Old Page-unlike history remains readable. Keep local JSON or CSV run-history exports private; support does not need your Facebook list.

For a stalled loading message, sign in to Facebook, reload the relevant page, and click the extension icon again. If the panel still cannot open, email support with the extension version and the status shown.

FAQ

Fast answers

Why does Facebook Reset & Feed Control say I am on the wrong Facebook page?

Open any Facebook page in desktop Chrome, then open the panel. Pick the list in the panel and press Load.

Why did the scan find fewer items than expected?

Check the notice in the panel. Reload Facebook and press Load again. Discovery reads the data Facebook makes available, and an incomplete list is not proof that an item is gone.

Why are some groups skipped?

Groups you administer cannot be left. Items you mark Keep stay out of every selection.

How do I fix a Pro license check?

Open Get Pro in the panel, select I have a key, paste the license key from your Gumroad receipt, and select Activate. An email address is not a license key. Contact support if activation remains pending.

Does support need my Facebook password?

No. Never send a Facebook password. The extension does not ask for it.

Where does Facebook list data go?

Queue data, settings, and local receipts stay in Chrome storage on your device.

Is this affiliated with Meta?

No. Facebook Reset & Feed Control is independent and not affiliated with Meta or Facebook.

Still stuck?

For activation or refund requests, email product support. Purchases use Gumroad's refund policy, the terms shown for your order, and applicable consumer rights. This page does not add a separate refund guarantee or a blanket no-refunds rule.

Send a short note with the Facebook surface you opened, what the scan found, and whether you are using Free or Pro.